Tofino™
Need Help?
You can download our QuickStart User Manual here.
Email us - support@tofinoauctions.com. We'll reply within 24 hours (usually sooner). If your auction, tournament or event is today, call your Personal Representative for immediate assistance.
Customer Service Pledge
At Northworld, our customer service pledge is simple: We will work closely with you to ensure that your team has the tools, training, and support to fully utilize the Tofino service.
We understand that the difference between a good product and an outstanding experience is customer service - and we promise to provide both a great product AND outstanding customer service. Here's how:
- Personal Relationships: A Northworld representative will be assigned to your team to assist you from the day you sign up until your event is completed.
- Timely Responses: We understand that your event team may work irregular hours - and so will we. We will respond to all email inquiries within 24 hours - even on weekends!
- Event Day Support: On the day of your auction, tournament, bake sale or other fundraising event, you will have cell phone access to your Tofino representative because we know that any problem on the day of your event requires immediate assistance. A Tofino representative will be assigned to your team to assist you from the day you sign up until your auction is completed.